Real answers, from parent to parent.
Ingredients, curl types, shipping, and everything in between. If you don't see your question, email us, we would love to help.
What is your return policy?
We are not able to accept returns right now, keeping our prices accessible is part of why. If your order arrives damaged or defective, reach out within 7 days of receiving it and we will send a replacement or a refund. Every product leaves us inspected and packed with care, and we want to make it right if something goes wrong.
Do you offer exchanges?
Yes, for damaged or defective products. Email us at contact@reigncurls.com and we will take care of it.
What is your shipping policy?
Orders are processed within 2 to 3 business days of payment. Shipping is always free within the United States, the only place we ship right now, and orders go out via USPS or UPS, usually arriving in 3 to 7 days. You will get a tracking number once your order ships.
Do you ship internationally?
Not yet, we currently ship within the United States only. We would love to reach curly haired kids everywhere as REIGN grows.
Can I change my order after it has been placed?
Once an order is placed we cannot make changes to it. If something is wrong, email us right away at contact@reigncurls.com and we will do what we can before it ships.
Are REIGN products safe for children?
Yes. REIGN is specifically formulated for children with curly and wavy hair. Every product is free of sulfates, parabens, phthalates, mineral oil, silicones, and synthetic fragrance. REIGN is Leaping Bunny Certified cruelty free.
What hair types are REIGN products designed for?
REIGN products are formulated for children with Type 2 through Type 4 curl textures. Wash Day Essentials and The Full Crown Set are best suited to Type 2 and Type 3 curl textures with thinner to medium weight hair. We are expanding the line to serve Type 3C through Type 4 hair as well.
How do I use REIGN products?
Shampoo Dreams: apply to wet hair, massage into the scalp, and work through to the ends. Formulated with Argan Oil, Hemp Oil, and Rice Protein. Conditioning Clouds: apply generously to damp hair after shampooing. Formulated with Argan Oil, Hemp Oil, Korean Ginseng, and Ginkgo Biloba. Magical Leave In Cream: apply to damp or dry hair to define curls and lock in moisture. Formulated with Silk Protein, Jojoba Oil, and Aloe Vera.
What should I do if my child has sensitive skin?
Every child's skin is different, so we recommend a small patch test before using any new product for the first time. REIGN is formulated without sulfates, parabens, phthalates, mineral oil, silicones, or synthetic fragrance, and if your child has known sensitivities we always recommend checking with your pediatrician first.
How can I contact REIGN?
Email us any time at contact@reigncurls.com. Whether you have a question about your order or need help choosing the right product for your child's curls, we are here.
Do you offer gift cards?
Not at the moment. The Full Crown Set makes a lovely gift on its own, the complete routine in one box.
Why does the same product work great on one curly kid and not another?
It usually comes down to porosity, how well your child's hair absorbs and holds onto moisture. It is one of the most misunderstood parts of curly hair care, and it explains more about why a product does or does not work than curl type alone. Curl Academy walks you through it in full.
Still have a question?
Email contact@reigncurls.com
